New update November 2020: Customers' Coronavirus FAQs

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If you would like to speak to a member of our team we are always happy to help with any questions you may have. Fill in the form, send us an email or pick up the phone, we're always happy to chat!

As with many other holiday operators, we are currently receiving an extremely high number of phone calls and emails. Whilst we are doing our very best to answer as many of these as quickly as we can, it does mean that we are unfortunately unable to deal with any direct queries as quickly as we would like. Therefore, please can we ask that you don't try to contact us unless it is necessary. Here is a link to our frequently asked questions, which should be of help to you.

If you still need help, you can contact us by completing the form below.

We'd love to hear from you! Our advice is free and without obligation, take a look at our online letting information and please do get in touch to talk to one of our property experts.

View our property letting information

Make your enquiry

Through your owner account you can already do things such as amending and placing owner bookings and viewing your statements and other documents we send you.

If you would like to send a message to one of the Homeowner Team, please fill out the form below and we will get back to you.

If you would like to send us a message, please fill out the form below and will get back to you.

Booking Enquiry

Thank you for getting in touch!

Booking with us gives you the reassurance that if you are unable to go on holiday because there are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible, or the property or location you have booked is legally closed to visitors due to the Coronavirus outbreak, then you will be entitled to any of the following options:

  • Transfer your holiday to new dates in 2020 or 2021, free of charge
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021
  • Cancel your booking and receive a refund to the value of your booking

If you would like help to find the perfect property, please do fill out the form below and we will get back to you as soon as possible.

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Customer Enquiry

If you require accommodation as part of the response to COVID-19, please contact us using the form linked to below. Following your enquiry, a member of our team will be in contact to assess your needs and help you to secure the required accommodation as quickly as possible.

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.

Select here to make a key worker booking enquiry

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.

If you have a booking affected by Lockdown and/or Firebreak restrictions, you are able to quickly and easily amend your booking in your customer account without needing to speak to a member of our team. 

Any customers unable to take their booked holidays due to Covid-related legal restrictions have the following options:

  • Transfer your holiday to new dates before the end of 2021, free of charge.
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021.

Further, to the above, you would also be entitled to cancel your booking and receive a refund of the amount already paid for the holiday.

 

 

Southwold

Address:

19 Market Place, Southwold, Suffolk, IP18 6EA

Office phone:

01502 722717
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Office Opening Hours:

Mon: 9:00-17:00
Tues: 9:00-17:00
Wed: 9:00-17:00
Thur: 9:00-17:00
Fri: 9:00-17:00
Sat: 9:00-17:00
Sun: Closed

Aldeburgh

Address:

Suffolk Secrets, 152 High Street, Aldeburgh, Suffolk, IP15 5AQ

Office phone:

01502 722717
Enlarge Map Get directions

Office Opening Hours:

Mon: 9:00-17:00
Tues: 9:00-17:00
Wed: 9:00-17:00
Thur: 9:00-17:00
Fri: 9:00-17:00
Sat: 9:00-17:00
Sun: Closed

Suffolk Secrets

01502 722717

Contact us

Booking line

Mon - Sat: 9am - 5pm

Sun: Closed

Our local offices

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Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. VAT No. 595 2110 44.