One Big Family - Homeowner FAQs

 

FAQs about closing smaller brands and websites

 

Aren’t I going to get more bookings if my property is on lots of websites, rather than shutting websites down?

Far from it. Our digital marketing team has carefully planned the transition of content from the website we are merging, to ensure that we boost the receiving website’s visibility in search results for key search terms. Not only that, by focusing our marketing resources on fewer brands, we can make those work even harder to bring you bookings through social media, advertising campaigns, google advertising and many more channels.

Who should I contact in future if I need any help or advice?

You can continue to contact us as you usually do: via the phone, email or by visiting us. 

How will this affect our holidaymakers?

We have a full communications plan to ensure that all past, present and future holidaymakers are aware of the change in branding, and that this does not affect their arrangements in any way, other than that they will receive future communications from a different brand. We have reassured them that all brands are part of the Original Cottages Family and that they can expect the same great service.

How will you be able to provide a truly local service if you’re closing my local brand?

We are only changing the way we look and feel - the service we offer to you and the community will remain the same.

Will I need to change my welcome pack/in property materials?

Yes, and we’ll supply you with some fantastic new materials, once we have launched our new visual identity. 

Will you still support our local community and local charities?

Yes we’ll still have a local presence and use that to support the initiatives and causes that are important to the communities that we work in.

 

FAQs about our new visual identity

 

When the company colours and logo change, will I need a new grading plaque? 

We’ll aim to replace all the plaques which show our old logo and colours by the end of this year. You won’t be charged for the new plaque.

Will I need to change my welcome pack/in property materials?

Yes, and we’ll supply you with some fantastic new materials, once we have launched our new visual identity.