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Five Top Tips for the Perfect First Impression

Written by Amy Roberts on

What’s in your welcome pack and when was the last time you thought about it?

We all know how important first impressions are and your property folder and welcome pack are two great ways of adding a personal touch and ensuring your guests get off to a great start.

1. Take the stress away

Your guests may have travelled a long way so think about what would help you relax, a nice cup of tea and a cheeky biscuit perhaps? Make sure they have all they will need to make the most of the property the moment they walk in with starter packs for woodburners, instructions on how to work the smart TV and fresh milk for the first cupper.

When arriving in a new town or village, guest are unlikely to know much about the local area so in addition to having the WiFi code close to hand, include information in your property folder about local places to eat and how to get there.

2. Suffolk Explorer

Once fed and watered, guests will be ready to venture out and explore all the fantastic activities and sights Suffolk has to offer so why not give them a helping hand? In addition to including leaflets on attractions that may be further afield, include local transport options and top tips which they may not have known otherwise; they’ll thank you for it!

3. Too much to do?

Leave your customers wishing they had more time and they will soon be back! Suggest walks, seasonal tours, restaurants to try, pubs to discover and local wildlife to spot; there’s nothing better than a personal recommendation and it will build a great relationship, encouraging them to book again.

4. Keep your property clock ticking

Informing your guests of the workings of your property including heating settings, bin day and where the spare light bulbs are doesn’t just benefit them; during the busy summer months your property needs to run like clockwork and your guests are the key ingredient in keeping it going. Making sure your guests know you appreciate them booking your property adds to the building blocks of the relationship; ask them to note any breakages of small kitchen items but make it clear they won’t be charged and this will help you make sure your kitchen is always fully stocked.

5. Be Unique.

Think about ways in which you can make your property worth returning to; Suffolk has so much choice so make your property number one.



Amy Roberts

Written by

Property Recruiter
Suffolk Secrets - The Finest Choice of Holiday Cottages