We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
35 Stradbroke Road - November 2018
“The company deals almost exclusively 'online' with the booking and instructions on key collection (which is via a key 'drop box'). This is clearly efficient and cost effective for them and did not cause us any significant problems - it does feel a little 'impersonal'.”
1 Queen Street - November 2018
“Suffolk Secrets are a nice company to deal with - The staff are very professional and helpful and the complimentary pack left at the property was outstanding.
This is the 4th time we have used Suffolk secrets and if you are looking to stay in the County I would highly recommend them for the range of high quality and
varied properties they can provide.”
18 St James' Green - November 2018
“We booked this very last minute, i.e. the day before we wanted to go and the service was excellent and it was a Sunday! Great service and lovely people to do business with.”