We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Easter Cottage - January 2019
“Admin etc very good; excellent welcome pack with local products, all cottage rental companies should aim for this - we have often had a pack of boring biscuits and a few teabags!”
Dear Mrs PiercyMany thanks for your great review. We are rather proud of our welcome packs - all locally sourced products.
We look forward to welcoming you back to Suffolk.
Suffolk Secrets Guest Services
Serena Cottage - January 2019
“I was annoyed that my email asking what cleaning materials we should bring was not answered and that I had to telephone to find out. But this slight irritation evaporated when we arrived at the cottage, found it warm and welcoming and saw the delicious little treats you had left for us.”
Guild House - December 2018
“company was responsive to our feedback and sent a crew over quickly to attempt to address. However, I am still waiting for my security deposit return almost 10 days after leaving the property.”