The Finest Choice of Holiday Cottages

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.

Located in the pretty village of Westleton, this property has tonnes of character and charm.

Easter Cottage - January 2019

“Admin etc very good; excellent welcome pack with local products, all cottage rental companies should aim for this - we have often had a pack of boring biscuits and a few teabags!”

Dear Mrs PiercyMany thanks for your great review. We are rather proud of our welcome packs - all locally sourced products.
We look forward to welcoming you back to Suffolk.
Kind regards
Suffolk Secrets Guest Services

Suffolk Secrets

Vincent Studio - January 2019

“Great no hassle service”

Curlew Cottage - January 2019

“First class no fuss just good service.”

Serena Cottage - January 2019

“I was annoyed that my email asking what cleaning materials we should bring was not answered and that I had to telephone to find out. But this slight irritation evaporated when we arrived at the cottage, found it warm and welcoming and saw the delicious little treats you had left for us.”

Living Area - View 1

Ebenezer Chapel - January 2019

“A very good range of properties and an excellent service.”

Exterior - View 1

Holly Cottage - January 2019

“Pre and holiday and housekeeping/maintenance excellent. Post holiday not so impressive.”

Living Area - View 3

Appletree Cottage - December 2018

“Efficient and friendly”

Sitting Area with Gas Fire

Guild House - December 2018

“company was responsive to our feedback and sent a crew over quickly to attempt to address. However, I am still waiting for my security deposit return almost 10 days after leaving the property.”