The Finest Choice of Holiday Cottages

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016 and 2017.

Gulls Nest - November 2017

“Prompt and efficient communication. Pleasant and helpful Staff.”

Living Area - View 1

The View - November 2017

“friendly team, office good location have stayed in southwold six times with this company.”

Bedroom - View 1

The Crows Nest - November 2017

“Polite, friendly and efficient”

Living Room - View 4

10 The Craighurst - November 2017

“Good idea to collect feedback provided comments acted upon.”

Barton House - November 2017

“Very courteous and efficient”

Sitting Room - View 1

Field End - November 2017

“very friendly and helpful company, everything ran smoothly made our holiday”

Living Room - View 3

Sundial Lodge - November 2017

“Very professional company”

Kitchen/Dining Area - View 1

Anchor Cottage - November 2017

“Some glitches organizing international payment but good team co-ordination and reassurance when contacted by phone.
The website needs clear instructions on which bank codes and account names are required for a bank transfer.”

Bedroom 1 - View 1

Seafront Sunrise - November 2017

“We shall certainly use Suffolk Secrets again”