We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Gleve House - August 2018
“Our first booking was made unavailable about 2 weeks after booking, forcing us to make a second choice of venue which was excellent. It really suited our needs. The balance Good.”
Marshfields - August 2018
“I understood someone would examine the defective window whilst we were there, although I did say I thought it could wait until changeover day. My point is that if you say it will done in a certain period you should stick to it”