We love hearing what our customers thought about their holiday with us and use an independent review platform called Feefo to collect their feedback when they return home.
So far, we have received a total of 1935 with 98% of those customers telling us that their experience with Suffolk Secrets was either 'Excellent' or 'Good'. You can read them all here:
The Britten - December 2016
Suffolk Secrets went out of their way to help us find a short break at very short notice when we needed it. All of those we spoke to by phone or in the local office were exceptionally helpful knowledgeable and friendly. I would definitely recommend them to others for holidays in the Suffolk area.
First class, always helpful
SALES EXCELLENT AND KEY AVAILABILITY GREAT. I TELEPHONED SATURDAY, SUNDAY AND MONDAY TO TALK TO MAINTENANCE. MESSAGE SAYS THEY SHOULD HAVE BEEN OPEN WHEN I RANG HOWEVER LEFT MESSAGE ON VOICE MAIL (NUMBER 2 ON SYSTEM) AND PRESS 1 FOR CALL BACK. NO RETURN CALL. EVENTUALLY REPORTED TO SALES (WHO DO ANSWER THE TELEPHONE AND WERE POLITE THAT OVEN NOT WORKING ALSO REPORTED NO RESPONCE FROM MAINTENANCE. THIS LET YOUR COMPANY DOWN AS I HAVE STILL NOT RECEIVED A CALL.
Tall Cottage - November 2016
We found the service very good. Because we were booking four properties to provide space for a large family celebration, there was a great deal of contact and I had lots of questions. Everyone was very helpful at all points, and on the weekend, all went very smoothly. I will definitely use your company again.Special thanks to Carole who helped initially with finding all four properties in close proximity. Her local knowledge did help.