We love hearing what our customers thought about their holiday with us and use an independent review platform called Feefo to collect their feedback when they return home.
So far, we have received a total of 1935 with 98% of those customers telling us that their experience with Suffolk Secrets was either 'Excellent' or 'Good'. You can read them all here:
Reydon Grove Farm - May 2017
“This was our second time using Suffolk Secrets and I was astonished by the poor level of service from the Southwold Office given how good the Aldburgh Office had been last September. There were no e-mail reminders as promised. The security deposit was not put through properly when I rang to pay this on 12th April and I was contacted on 22nd April to remind me to pay due to the inefficiency of the Southwold team.”
Beresford House - May 2017
“Our only negative comment is the lack of prior information about access to the attic bedroom and the low beams in the room. We were a group of six adults in our 60s. Fortunately we are all sufficiently mobile to use the stairs to the attic but had that been otherwise we would have discovered too late that the property wasn't suitable for us. One couple couldn't use the attic because they are both over 6 feet tall and would have been in constant danger of hitting their heads on the beams.”
Grebe Cottage - May 2017
“Just one problem , of being notified of our safe key code after we had left home for our holiday luckily I had rung the office the day before , which they had asked you to do in the original correspondence”