We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
The Lookout - April 2018
“A couple of issues with property were very promptly resolved. Staff were v helpful. Unfortunately, they couldn't resolve the noise issue, but are going to address with the owner.”
Secret Garden - April 2018
“Booked over the telephone with very helpful staff, however, I was not asked about the £1 charitable donation which I did not mind making but noticed it was added to our cost”