How to Book
Please take your time to browse through our brochure or website and ring our office should you have any questions. We will be more than happy to help.
Reservations of all accommodation are accepted by SUFFOLK Secrets under our Terms and Conditions
Booking Procedures (Website):
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Log onto www.suffolk-secrets.co.uk where you will be able to check the availability and price of the property that you are interested in. Alternatively, if you simply want to know which properties are available then check our online availability chart or click on Property Search and follow the online instructions. This will give you a listing of available properties for the dates you require.
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When you have chosen an available property you can then click on the Reserve Property button in the top right hand corner of the property page. This will show a form, which you are asked to complete. This is a reservation request and the reservation will only become a booking when we confirm it with you.
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The form is sent electronically to us and we will contact you to confirm the booking.
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You can send a cheque or pay by credit/debit card the amount due when we contact you. (Please note: To secure your booking we must receive your booking form and deposit payment within five days of making your booking. If the booking is made within eight weeks of your holiday start date we require the full payment immediately)
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You will receive an invoice detailing the balance to be paid and showing the due date. Please return the cut off slip with your payment for the due date. (balance payments made by credit card will incur and additional charge
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On receipt of your final payment we will forward directions to your property and key collection arrangements. On receipt, please read carefully and contact us with any queries.
Booking Procedures (Telephone or Email):
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Telephone our office on 01502 722717 or email holidays@suffolk-secrets.co.uk giving your requirements. We will advise you of availability, help you make your choice if needed and make a booking for you. This will be held for FIVEdays pending receipt of your booking form and deposit.
(Please Note : To secure your booking we must receive your booking form within FIVE days of your phone call. If your booking is made within eight weeks of your holiday date, we require the full payment immediately.)
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Complete the Booking Form, remembering to sign it, and send it with your one third deposit to us at:
Suffolk Secrets,
The Old Water Tower
The Common
Southwold
Suffolk
IP18 6TB
Phone: 01502 722717
Email: holidays@suffolk-secrets.co.uk
Fax: 01502 722323
Alternatively, when you telephone, you may find it easier to pay by credit/debit card. We can then process your booking the same day and send your receipt and paperwork to you.
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You will receive an invoice detailing the balance to be paid and showing the due date. Please return the cut off slip with your payment on or before the due date. (balance payments made by credit card will incur and additional charge - see Booking Conditions 4)
-
You can send a cheque or pay by credit/debit card the amount due when we contact you. (Please note: To secure your booking we must receive your booking form and deposit payment within five days of making your booking. If the booking is made within eight weeks of your holiday start date we require the full payment immediately)
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On receipt of your final payment we will forward directions to your property and availability of keys. On receipt, please read carefully and contact us with any queries.
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We are keen to ensure that you book the cottage best suited to your personal needs, so, if you have any special requirements, likes or dislikes or particular queries do not hesitate to contact us, we are always pleased to help any way we can.
(Please Note : To secure your booking we must receive your booking form within FIVE days of your phone call. If your booking is made within eight weeks of your holiday date, we require the full payment immediately.)
