Cancellation Protection

2011/12 Cancellation and Curtailment Protection Scheme

For your peace of mind, we operate a Cancellation Protection Scheme, which is included in the brochure price of each Suffolk cottage. You are not covered for claims arising out of circumstances occurring before you confirm your booking by payment. The cover is valid only for cancellation of the whole holiday or in the case of curtailment the proportion of your holiday not taken. Overseas visitors are not covered by the scheme, see Terms and Conditions.

You are covered for:

• Death, illness, injury or compulsory quarantine of you or any member of your travelling party excluding pets named on the booking form (“you or any member of your travelling party”) or of any relative* or close business associate** (See definitions below, excluding pets).
• Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
• You or any member your travelling party being required to undertake jury service or appear as a witness at court of law providing you have had your written request for an alternative date refused.
• Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business.
• Accidental damage to your or any member of your travelling party's home, occurring within 14 days of the planned departure date or during the cottage holiday and rendering the home uninhabitable.
• You or any member of your travelling party receiving notification of redundancy within 2 months of the holiday start date, which qualifies for statutory payment under current legislation.* Spouse, child, parent, parent in law, brother, sister or fiancé(e).** Co-Director or Business Partner

Exclusions:

• Bookings from customers resident outside the UK.
• Any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries.
• Epidemic or pandemic as declared by the World Heath Organisation, Department of Health or Defra.
• Pregnancy or giving birth when the expected date of birth within two months of the start of your holiday.
• Suicide or attempted suicide.
• Drug addiction or alcoholism.
• Failing to follow proper medical advice.
• Certain hazardous sports or pastimes (Definition available on request).
• Travelling against medical advice.
• Divorce, separation or personal relationship breakdown.

If you have to cancel your Suffolk cottage holiday due to any of the covered circumstances shown, we will pay up to the cottage holiday rental you are liable to pay, less the booking fee and a handling charge of £60 or in the event of curtailment, the proportion of your holiday lost, less the booking fee and a handling charge of £60. The decision of Suffolk Secrets will be final in all cases.

If you do need to cancel your holiday, please telephone Suffolk Secrets immediately on 01502 722717 and follow up by writing, within 5 days, to Suffolk Secrets, The Old Water Tower, The Common, Southwold, Suffolk, IP18 6TB with support or proof of claim, e.g. doctor's letter. See Terms and Conditions.

If the reason for cancellation is not covered by the terms above, the holiday cost is payable in full. We will endeavour to re-let the booking and if successful would normally refund the cost of the cottage holiday less a handling fee of £90 and any other reasonable costs incurred. The deposit would not be refunded in such cases.