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2008 Cancellation & Curtailment
Protection Scheme
For your peace of mind, we operate a Cancellation Protection
Scheme, which is included in the brochure price of each cottage. You are not covered for claims arising out of circumstances occurring beore you confirm your booking by payment. The cover is valid only for cancellation
of the whole holiday or in the case of curtailment the proportion of your
holiday not taken.
You are covered for:
• Death, illness,
injury or compulsory quarantine of you or any member of your travelling
party excluding pets named on the booking form (“you or any member of
your travelling party”) or of any * relative or **
close business associate
(See definitions below)
• Disorganisation
or disruption of any UK mainland public transport service due to strike,
lock out, riot or civil commotion on which you rely to reach your holiday
home. Tickets required as proof of claim.
• You or any member
your travelling party being required to undertake jury service or appear
as a witness at court of law providing you have had your written request
for an alternative date refused
• Police requiring
the presence of you or any member of your travelling party following fire
or theft at your home or place of business
• Accidental damage
to your or any member of your travelling party's home, occurring within
14 days of the planned departure date or during the holiday and rendering
the home uninhabitable
• You or any member
of your travelling party receiving notification of redundancy within 2
months of the holiday start date, which qualifies for statutory payment
under current legislation.
* Spouse, child,
parent, parent in law, brother, sister or fiancé (e)
** Co-Director
or Business Partner
Exclusions:
• Bookings from customers resident outside the uk.
• Any recurring,
chronic, or continuing illness or condition and pre existing medical conditions
or injuries
• Epidemic or pandemic as declared by the World Heath Organisation, Department of Health or Defra.
• Pregnancy or giving
birth when the expected date of birth is at least two months after your
holiday
• Suicide or attempted
suicide
• Drug addiction
or alcoholism
• Failing to follow
proper medical advice
• Certain hazardous
sports or pastimes (Definition available on request)
• Travelling against
medical advice
• Divorce, separation
or personal relationship breakdown
If you have to cancel your holiday
due to any of the covered circumstances shown, we will pay up to the cottage holiday
rental you are liable to pay, less the booking fee and a handling charge
of £50 or in the event of curtailment, the proportion of your holiday
lost, less the booking fee and a handling charge of £50. The decision
of SUFFOLK Secrets will be final in all cases.
If you do need to cancel your
holiday, please telephone SUFFOLK Secrets immediately and follow
up by writing, within 5 days, to SUFFOLK Secrets, The Old Water
Tower, The Common, Southwold, Suffolk, IP18 6TB with support or proof
of claim, e.g. doctor's letter. See Booking Conditions No. 7.
If the reason for cancellation is not covered by
the terms above, the holiday cost is payable in full. We will endeavour
to relet the booking and if successful would normally refund the cost
of the holiday less a handling fee of £50 and any other reasonable
costs incurred. The deposit would not be refunded in such cases.
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